Instagram and Pinterest are the most famous visual social media platforms but which one is the best for your company and how to build a strong community on it ?
Most important features of Instagram and pinterest
The principle of Instagram is to publish your pictures with a beautiful filter on it, making any photo wonderful. People can follow you and like your pics. You can also publish video via Vine but it has to be very short (6s). You can’t share pictures you like but you are welcome to comment and follow a lot of users. It is the perfect social media for photography lovers and is very useful to increase attractivity of a territory (tourism).
The typical profile of the Instagram user is a young person (2/3 of users are between 18 and 34 years old), from anywhere in the world (even if Europe is a good client), wanting more personal relationships with brands.
To be present on Instagram means it wants create engagement and conversation with a brand audience. Indeed, as I use to say, pictures are emotional and sharing your own photos gives a piece of your spirit to your fans. The particularity of Instagram vs. Pinterest is that you share your own content on Instagram whereas it can be (and has to, we will see that further) other’s on Pinterest.
That’s why, on Instagram, you must share some company’s private moment like an exclusivity to your fans. It can be backstage, internal events, shootings, launch preparation, everyday life in the office… People who are following you want to have a personal and personalised relationship with your brand. They want to feel like they’re very important to you, like there’re considered.
It is a good mean to increase your fame and build your brand image too. By sharing beautiful pictures, you can link your fans’ emotions to your brand. The more they see positive side of your company and its life/products, the more they like the brand, the more they feel close to it and the more you can retain customers or transform them into ambassadors. Sometimes, people don’t need to buy products to be faithful to a brand.
Apart from the photo filter system, which helps you getting easily beautiful pictures, Instagram allows you to add lots of hashtags in your photo description. Those are sufficiently used by instagramers to find new pics or new accounts to follow. But less is more, so to be relevant, refrain yourself to 10 hashtags maximum. Hashtags will help you getting more followers and more visibility, so consequently more fame. It will help you spread your branding essence over the web.
But what’s best with Instagram is to enter the everyday life of your clients. Most of Instagram users browse on their spare time around 6 or 7 pm. It’s the perfect moment to get into their daily routine and get to their mind. Formerly, brands used to give gift with their logo to their clients to make sure they will remember them, a bit, everyday. Now every day, with Instagram, you can remind how wonderful is your brand with a well chosen picture.
Let’s change side with Pinterest. The system is different. The platform is organised around thematic boards where you « pin » content. Content is mostly constituted with photos but it can be articles too. One big difference with Instagram is you can and have to share content of others. Of course, you can share your own photos, your own products, your own blog articles but you won’t be taken seriously if you only share your own content. Pinterest is social by essence and you have to share, repin and comment content of other users. The most important word related to Pinterest is INSPIRATION.
For now, even if it develops every day, users are mostly North American women (70%) and for more than a half younger than 35 years old. So if you want to penetrate North America market, it’s the best way to try it 😉
As I said earlier, the most important objective to follow on Pinterest is to give inspiration. The way it’s built is perfect to help people to find ideas for anything but particularly fashion, cooking and DIY. And as a consequence is a real source of content for your company innovation. It helps you finding new trends, evaluating reactions, do your benchmark… It also inspires you/your employees as well as you can inspire your followers.
As a result, this social media is a way to help people learn more about your business, your area and expertise. You can teach people how to do things, how to do better (in your field of competence), show them possibilities, things they didn’t think of. You can get credit for it and strengthen your brand image. You establish your expertise and prove it every day. You can show what’s you’re the best at.
Last objective : to increase traffic to your website/blog. Indeed, Instagram only permit a link on your profile description while Pinterest links all content to its source. As you pin some of your products photos, you easily get your followers to your website or blog. It is a great advantage if you’re looking for a visual platform to meet your commercial objectives. But it doesn’t have to be your only motivation to get to Pinterest.
Pinterest is great to build a faithful community, linked to your brand by your expertise and relevant contributions. It is focused on sharing : you can pin content from anywhere on the web from the moment it fits your thematic. It is a way to do visual curation so you get inspired. Hashtags are used on it but you are advised not to use too many hashtags (2 is the best option).
Moreover, Pinterest is better for storytelling by choosing the right board thematic and arranging it to tell a story and of course, your brand story. You can share any photos and visual content like infographics or drawings… Each board you create can feed the myth you want to build (or share if you are totally convinced by your story :D) around your brand.
Some Tips to publish on Instagram and pinterest
- use influent people to get great content : using their pictures of your products / brand or sign a real partnership with them for a contest or a game
- choose real good pictures to serve your own interest : increase your good image towards your clients
- do not neglect to promote your account on other social media, communications support, newsletter…
- make your campaign look like they’re not : campaigns work better if people can’t feel they’re advertising campaigns
- do not forget to publish photos of some products sometimes : people wants to see what you sell (but not too much) so remind them
- put important information (like sale) directly on the picture – people don’t usually read the description, even more if it’s long but do put details in it to avoid any action brake (date – place – conditions – code needed or not)
- Use apps linked to your Instagram account to sell products in real time but do it with moderation. Here are some of them : Like2Buy, Soldsie or LIKEtoKNOW.
- give priority to colourful pictures
- do not only pin your own content
- choose carefully your description, category, titles to be on the top of searches (apply SEO methods)
- don’t only use photos : try videos, paintings, infography…
- favour vertical images on your website (2/3 ratio) to be more easily pinned
- be regular and present : pin, repin and like users content, show your personality
- do not forget to include sharing button on your website or to add a widget showing your last photos pinned
- promote your pinterest account on others social media, website, marketing supports, newsletter…
- tag people you pin content of : they will know, follow, like, share…
- don’t share too much content at the same time : don’t bore your followers
- don’t think category and products but inspiration and interest
Now, it’s time to see practical examples. Some brands are doing so well on social media, we have to learn from them. So I’ll introduce you to 2 great examples of Instagram and Pinterest accounts or campaigns.
Ibis or how to get furniture with likes
I selected one example among numerous actions. This is an engaging campaign that I chose to introduce. In May 2015, Ibis Styles decided to make people win some decoration objects standing in its hotels, created by famous designers. To do so, Ibis Styles indicated products prices in Instagram likes. For example, to get a lamp, you need 70 likes or this armchair for 5120 likes.
There were 2 options :
- First, you could stay in one of the 15 hotels joining the campaign, notice the furniture you’d like to possess and post a picture of it on Instagram without forgetting the hashtag #captureibisstyles. And then, you just needed to get as many likes as required to join the random draw and try to win it
- Other way : if you couldn’t go to one of the establishments, you were invited to like pics of the item(s) you desired and join the random draw too.
I chose this campaign because it is a perfect way to engage your audience. Of course, you need a budget but the concept isn’t too easy and not too hard either. People can easily access to the game and moreover they like how hotels are designed. It means they begin to estimate the brand for its good taste in the decoration area. And who says your fans like your « home », says, they like « you ». That is to say people started to create an emotional link with the brand.
Because I can’t let you with only one example, I give you some links to know more about Ikea Instagram website, the must-see account of the Iceland Police, how La Croix Rouge (French humanitarian association) makes you save life by double click on photos, and to finish, the action of Burger King for its arrival on the platform.
Caribou Coffee and its real inspiration wall
This coffee shop brand decided to put Pinterest in real life by building a board in a shopping mall. This digital wall (screen) displayed the best pictures published on Twitter and Instagram using the hashtag #CaribouInspires. Naturally, as it was displayed in a shopping mall, the commercial side wasn’t too far. Some stand allowed people to taste the brand’s coffee and take photos with « frames » taken from the pinterest wall.
The declared goal was to get inspiration to create a new and original flavour. But, of course, the real objective was to imply consumers in this innovation process and entertain them. Well advertised and used on other social media, this action is perfect to build a strong community by inviting to participate in one company project. With an ounce of experiential 😉
Please, have a look at the article on best practices on Pinterest and mostly to the actions of Kotex and Peugeot. The first one sent personalised packaged to influent user based on their boards and pictures shared. The other created a real puzzle on its pinterest wall.